Setup of SAP SuccessFactors Learning connector for Skillsoft

Terms & Conditions

By clicking "Accept" or “Agree,” you agree to all of the terms and conditions stated in this Agreement. If you do not agree to these terms, do not click "Accept" or “Agree.” By clicking “Accept” or “Agree” you hereby represent and warrant that you are the contracting party intending to be legally bound (“Customer”) or an agent of the Customer with the authority to carry out this transaction and conclude the respective contracts with SAP on behalf of the Customer. If you do not have the appropriate authorization to carry out and conclude this transaction, you should not continue with this transaction.

This Agreement (defined below) is a legally binding agreement for SAP Services between Customer and the SAP affiliate or subsidiary company (both defined below; “SAP”) in the country in which Customer is located and in which Customer intends to accept receipt of the Service(s).  

This order document is governed by and incorporates the following documents in effect as of the Effective Date.  All documents are listed in order of precedence, and collectively referred to as the “Agreement”.  The Agreement shall be effective as of the date appearing on the Order Confirmation (“Effective Date”) and shall continue until the Services under this Order Form are completed or terminated (“Term”).

Prior to accepting this Agreement, Customer has had the opportunity to review the terms and conditions mentioned above, including without limitation the GTC and Service Descriptions.   For purposes of this Order Form, the following provisions of the GTC shall not apply:, Change Request Procedures (generally section 4) and Satisfaction with Personnel (generally section 5).   SAP recommends Customer prints copies of the applicable GTC, Service Descriptions and Scope Documents for Customer’s own records. 

1.       Scope of Services 

SAP will provide services to assist Customer with the development of the Customer’s SAP SuccessFactors Learning Connector for Skillsoft Project in accordance with the above referenced SAP Service Description and as further defined herein.

1.1.              Solution Scope

1.2.              Integration Scope

Integration between SuccessFactors Learning Management System (LMS) and the 3^rd party Skillsoft e-learning solution by configuring the Skillsoft Connector.

1.3.              Reporting Scope:  No reporting in scope.

1.4.              Data Migration Scope: No migration in scope.

1.5.              Testing Scope:  No testing in scope.

1.6.              Third-Party Scope

A valid agreement must be in place with Skillsoft or a Skillsoft reseller.

1.7.              Prerequisites

• Success Factors LMS and Connectors License
• Skillsoft agreement for using their courses
• Must be on SkillPort 7.3 Patch 12 later.

1.8.              Project Approach

The main project activities are detailed below with the assumed lead and support responsibility indicated.

Customer acknowledges and agrees that failure on the part of Customer to meet or fulfil any of the specified Customer responsibilities or requirements in this document might result in a delay in the Services and/or the schedule.

The project follows the applicable parts of the SAP Activate methodology with the following responsibility matrix of tasks per phase.  The Customer has the overall accountability for the whole project and all its elements.

• Responsible (R): Charged with performing the activities. The project plan may define additional detailed responsibility at the work unit level.
• Accountable (A): The Customer has overall accountability for the whole Project and all the tasks identified below.  Hence, Accountable (A) does not appear for the tasks below.
• Consulted (C): Provides input on how to produce the activity and actively supports the execution of the activity.
• Informed (I):  Provided with information.

1.9.              Project Schedule

Within 48 hours after successfully processing the order for the Setup of SAP SuccessFactors Learning Connector for Skillsoft service the Customer will be contacted by SAP to schedule the start of the Service. 

1.10.           Project Organization

SAP Team

Customer Team

Escalation and Issue Management

An issues management process will be documented and established as part of the overall Project governance.  The purpose of this process is to address any and all issues which arise on the Project. Additionally, it will address the prioritization of these issues as well as an effective means for issue escalation and resolution.  The details of this process will be established by SAP during the Project Preparation phase, subject to Licensee’s approval.  Types of issues that would be addressed through issues escalation process may include:

• Situations that require attention and will impact cost, hours, schedule, resources
• or the success of the Project
• Concerns that require attention
• Unresolved action items
• Change requests
• Lack of commitment or availability of Project resources
• Unaccepted deliverables

In the event that any issues are not resolved by the project team the Customer and SAP shall be entitled to escalate such issue.

1.11.           SAP Deliverables

SAP will deliver:

• Fully configured OLSA connector for Skillsoft.
• Documentation of the configuration decisions.
• Training session on how to schedule and process the feed updates

1.12.           Assumptions and Exclusions

The following assumptions and exclusions apply in addition to those set forth in the Service Description.  The price in the Order Form is partly based on these assumptions.

Assumptions

• If the Project has not started within two (2) months of the Estimated Start Date as set forth in the Order Form, then a Change Order may be required for work to be carried out on the Project or SAP has the right to terminate the Scope Document without the Customer being able to claim damages.
• SAP may require up to two (2) week to assemble a project team.  SAP reserves the right not to start the Project until SAP has assembled a project team.  
• Prior to Project closure, Customer is not permitted to change any configuration settings since this may interfere with the implementation of the Project.
• Part time resources over and above those identified in the Customer project team will be used to diversify the knowledge base and reduce risk. Other business and technical experts from within Customer will participate on an as needed basis.
• Customer acknowledges that the Services performed may include the export of Customer data.  The Customer is responsible that all Customer data provided to SAP does not contain any sensitive defense information for which the export of such data would violate the International Traffic in Arms Regulations or any other applicable export control laws or regulations. 
• The full scope of the Service is to be deployed in between scheduled refresh cycles, where it will not interfere with business as usual data refreshes as per a customer subscription agreement

Exclusions

Any items or services not defined as in scope for this Service are deemed out of scope, including, but not limited to the following exclusions:

• Deliverables not explicitly described in this Scope Document.
• An analysis of as-is business processes.
• Programs or content to migrate data.
• Data cleansing or data clean up.
• Coordination of work required from Customer’s third party vendors.
• Formalized training on the SAP Cloud Service for project team members or training for users.  
• The development of new functionality, extensions or co-innovation.
• Implementation of any solution or integration scope not explicitly mentioned in this document.
• Any changes required because of pre-existing Customer specific enhancements or developments.
• Interfaces to third party or to legacy systems not defined.

2.       Service Fees. 

The Service fees (“Service Fees”) are payable for the specified Service(s) consisting of the component(s) identified in the purchase review displayed on the SAP Store (“Purchase Review”) as well as in the corresponding order confirmation email Customer receives from the SAP Store (“Order Confirmation”). 

3.       Payments. 

(a)   The fees for the Service are as provided in the ordering page(s) of the SAP Store.

(b)   If Customer is a previously authorized buyer of SAP products, SAP will invoice customer and payment is due in accordance with the GTC.

(c)  If Customer is not a previously authorized buyer, Customer must use a valid credit card to complete this order.  If Customer uses a credit card for purchases, fees will be billed to Customer’s credit card upon Customer confirmation of this order.

(d)  Unless otherwise identified for a previously authorized buyer, Customer bill address will be considered the location of Licensee’s receipt of Services provided hereunder.  The calculation of taxes may be determined by this receipt of Service Location.

4.       Data Processing.

SAP and Customer agree on the provisions of the “Data Processing Agreement for SAP Cloud Services” as incorporated into the Agreement by reference.