Consolidate alerting and monitoring sources
Combine all types of monitoring, such as system monitoring and business process monitoring, in a combined view that models your organizations, teams, and entities. To accelerate the resolution of service operation issues, jump-in functionality to alerts in-box or metrics monitoring is provided.
Gain real-time visibility into IT metrics and business KPIs
The dashboard for the operations control center (OCC) supports all types of monitoring tools, including system, business process analytics, and user experience monitoring. Key users and administrators can use the dashboard to grant teams the correct level of access to relevant data.
Demonstrate the value of IT services to customers or users
Associate predefined indicators to specific targets and aggregate them into KPIs. Maintain an expected level of service from a configurable baseline of metrics that measure the performance of SAP applications.
Monitor system status
Report the status of a selected list of systems based on a predefined set of KPIs configured with specifics thresholds
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Creation and distribution of powerful, easy-to-use dashboards in minutes
Prepackaged content with simplified configuration models
No programming needed
Applications accessible on any devices, including smartphones and tablets
Performance improvements by measuring and controlling the performance of your IT organizations
Access to all IT indicators using trends and statuses view
Coverage from real-time metrics to long-term, strategic KPIs for IT
Personalized content for all roles in your organization
Operations dashboards for system operators
OCC dashboards for administrators and basis teams
Tactical and service-level dashboards for IT service managers
Strategic dashboards for executives
Application performance and readiness dashboards for application and program managers