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Predict the categories of new incoming service tickets. Based on historical service tickets that have been classified into different categories, you can predict the categories of new incoming service tickets.Solution recommendation
Receive similar solution proposals by leveraging service tickets solved in the past. Based on historical resolved service tickets, you can receive similar solution proposals.Improve customer service response time
With machine learning, process customer requests faster and more efficiently, delivering a great customer experience.
Service Ticket Intelligence
Available via the Pay-As-You-Go for SAP BTP and CPEA payment models, which offer usage-based pricing.
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A free tier service plan is available for this service.
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