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SAP Field Service Management

Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs.

Resolve customer issues quickly with end-to-end field service management. Provide an effortless, proactive service experience. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things. Learn more here.

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Key Features

Benefits and Features

• Improve first-time fix rates: Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.

• Harmonize field service processes: Accelerate service execution by integrating front-office and back-office processes and enabling an effective collaboration, while keeping customers informed.

• Cut field service costs and increase revenue: Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.

• Cloud deployment

• Customer self-service processes

• Simplified scheduling and dispatching

• Real-time analytics and reporting


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SAP Field Service Management

SAP Field Service Management

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About the Publisher

About the Publisher