Sustainability Advisory Service
Terms and Conditions
By clicking "Accept" or “Agree,” you agree to all of the terms and conditions stated in this Agreement. If you do not agree to these terms, do not click "Accept" or “Agree.” By clicking “Accept” or “Agree” you hereby represent and warrant that you have been given the power of attorney by your employer (“Customer”) to carry out this transaction and conclude the respective contracts with SAP on behalf of your employer. If you do not have the appropriate power of attorney, we kindly ask you to not continue with this transaction.
Once completed, this agreement (defined below) is a legally binding agreement for SAP Services between Customer and the SAP affiliate or subsidiary company in the country in which Customer is located and from whom Customer is ordering the Services displayed in the Purchase Review and Order Confirmation (both defined below) (“SAP”).
Please note, that the transaction will only be completed, and the contract formed, when SAP accepts Company’s offer by either SAP sending an order confirmation e-mail to Customer, or the Services have been made available to Customer by SAP. Until then, if any issue arises regarding the processing of the order, SAP reserves the right to cancel the transaction and Customer will be notified accordingly
This order document (Order Form) is governed by and incorporates the following documents in effect as of the effective date. All documents are listed in order of precedence, and collectively referred to as the “Agreement”:
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Agreement
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Location
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Order Form (including Scope
Document)
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This Order Form and Exhibit 1
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Data Processing Agreement for SAP Services (“DPA”)
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https://www.sap.com/about/trust-center/agreements/onpremise/data-processing-
agreements.html?tag=agreements:data-processingagreements/support-professional-services
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SAP Services General Terms and Conditions (“GTC”) (for country in which Customer is located)
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https://www.sap.com/about/trust-
center/agreements/services/sap-professionalservices.html?tag=agreements:general-terms-andconditions/services-customer-direct-or-sap-as-prime
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Customer has had the opportunity to review the Agreement, including without limitation the Scope Document, the GTC, the DPA and terms and conditions mentioned above, prior to accepting this Agreement. For purposes of this Agreement, the following provisions of the GTC shall not apply: Change Request Procedures (generally section 4) and Satisfaction with Personnel (generally section 5).
SAP recommends Customer prints copies of this Order Form, the applicable DPA and GTC for Customer’s own records.
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SERVICES FEES AND PAYMENTS
The applicable Service fees (“Service Fees”) for the Services are identified in the purchase review displayed on the SAP Store (“Purchase Review”) as well as in the corresponding order confirmation email Customer receives from SAP (“Order Confirmation”). The Service Fees are payable by Customer as follows.
(a) If Customer is registered as an authorized buyer of SAP products, Customer may choose to pay the Service Fees via invoice. SAP will invoice Customer and payment is due 14 days after the invoice date. (b) If Customer is not registered as an authorized buyer, Customer must use a valid credit card to complete this order. Service Fees will be billed to Customer’s credit card upon Order Confirmation.
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SERVICE LOCATION AND TAXES
Customer acknowledges that the “Ship-to” address entered by Customer in the SAP Store site is the primary location of receipt of the Service(s) (“Service Location”) and should be in the same country in which Customer is located and has its billing address. It is the obligation of the Customer to consider if withholding tax is applicable. In case of any applicable local taxes, these are to be borne by Customer. Applicable taxes have to be declared and paid to the respective tax authority by Customer. Customer’s failure to provide SAP with its VAT and/or GST number may have sales tax implications. Services Fees do not include Taxes.
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SCHEDULING OF THE SERVICE DELIVERY
Unless otherwise stated in Exhibit 1, SAP shall contact Customer within 5 business days after Order Confirmation to schedule the start of the Service.
EXHIBIT 1: SCOPE DOCUMENT
Scope Document for 50152846 custom field package for Sustainability Service Package
- SCOPE OF SERVICES
SAP will provide Advisory Service sustainability service package (Services) as defined herein to assist Customer with the advisory of the potential use of SAP Software for Sustainability and Circular Economy business transformation. The Services cover the following sustainability topics:
- Climate21
- Circular Economy
- Sustainability Reporting
- Environment Health & Safety (EH&S)
- Product Compliance
- Sustainable Finance
- 1.1 Business Process and Functional Scope
The following scope items form the scope of the Services to be provided by SAP.
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Scope Item
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Scope Details
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Applicable solutions
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Sustainability Advisory
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The sustainability advisory helps Customer to understand the business opportunities and provides a holistic approach to kick-off the journey to a sustainable enterprise
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Climate21, Circular Economy, Corporate Sustainability Reporting, Environment Health and Safety, Product Compliance, Sustainable Finance
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- 1.2 SAP Team
No Workflows, Reports, Interfaces, Conversions, Enhancements and Forms will be created or delivered within the scope of the Services.
- APPROACH AND RACI
SAP and Customer agree the following responsibility matrix of activities.
- Responsible (R): Charged with performing the activities. A mutually agreed project plan may define further details at the work unit level.
- Accountable (A): The Customer has overall accountability for its implementation and all the activities identified below. Hence, Accountable (A) does not appear for the activities below
- Consulted (C): Provides input on how to perform the activity and supports the execution of the activity.
- Informed (I): Provided with information.
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Activity
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SAP
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Customer
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Prepare Phase
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Workshop Preparation
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R
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C
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Realize Phase
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Explore - Discover Workshops
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R
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C
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Finalize Phase
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Present the executive report
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R
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C
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- SCHEDULE
Within 2 weeks after Order Confirmation, SAP will contact the Customer to schedule the start of the Services.
The period which the Services will be provided will be mutually agreed between the parties. The estimated duration for the Services is 4 weeks
- ORGANIZATION
- 4.1 SAP Team
The key SAP roles are as follows
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SAP Team
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Level of Involvement
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Project Manager
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Single resource. Offsite.
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Business Process Consultant
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Single resource. Offsite.
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- 4.2 Customer Team
The Customer team will include the following roles. Customer team is assumed to be available to complete Customer activities
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Customer Team
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Description
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Level of Involvement
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Project Manager
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Management of resources, resolving issues, project plan, project status and decision-making process through the steering committee.
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Single resource. Part-time. SAP and customer must agree on either onsite or offsite.
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Business Lead
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Owns business processes, approves the solution and is the key liaison between the project and the business
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Single resource. Part-time. SAP and customer must agree on either onsite or offsite.
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Business Subject Matter Experts
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The subject matter expert represents the business
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Single resource. Part-time. SAP and customer must agree on either onsite or offsite.
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Technology Services Lead
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The technology Services lead is the central person responsible for technology and has a full overview about the technical solutions
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Single resource. Part-time. SAP and customer must agree on either onsite or offsite.
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Chief Enterprise Architect
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The chief enterprise Architect guides the overall project direction and provides the context for translating organizational objectives into process goals.
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Single resource. Part-time. SAP and customer must agree on either onsite or offsite.
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- 4.3 Governance
Customer and SAP agree that it is necessary to have a governance structure and processes in place to support execution of the Services.
SAP and Customer will implement the following meeting schedule to address project management and governance:
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Meeting
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Frequency
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SAP Attendees
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Customer Attendees
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Progress Meeting
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Weekly
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SAP Project Manager Solution Architect Team Leads as required
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Customer Project Manager Business Process Owners
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Issues/Risk Meeting
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Weekly
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SAP Project Manager
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Customer Project Manager
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- SAP DELIVERABLES
The following table lists the SAP Deliverables.
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Deliverable
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Deliverable Description
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Completion Criteria
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Prioritized list of sustainability use cases.
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A list of sustainability use cases that are prioritized for the executive report.
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Handover of the prioritized list materials.
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Executive Report
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Documentation of the key findings of the Services.
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SAP completes and delivers the executive report to Customer.
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- 5.1 Acceptance Process
SAP Deliverables shall be deemed accepted when provided to the Customer.
- GENERAL CUSTOMER RESPONSIBILITIES
Customer has the following general responsibilities:
- Ensure that Customer team members are knowledgeable about the scope as defined in section 1 and define their training approach and schedule. Ensure that key users are available for all workshops and activities as needed.
- Minimize the change in personnel throughout the duration of the Services.
- Manage the Customer's third-party service providers.
- Supply SAP with the names and contact information of key Customer and third-party resources.
- Organizational change management activities, training and knowledge transition activities which include, but are not limited to the following: communication plan, organizational transition plan, business readiness for go live, design and roll-out of end-user training, coordination with remote sites, and project communication to the company.
- Ensure that a consistent, stable, and fast SAP remote support connection/service connection is available between SAP and the Customer at the required times.
- Provide SAP with the necessary authorizations for remote access to Customer's systems.
- Allow the use of SAP laptops and mobile devices on Customer's network to SAP's network via SAP's Virtual Private Network (VPN) protocols; otherwise, Customer will provide PCs and/or laptops with the Microsoft Office Suite and e-mail capability for the SAP team. Laptops and/or PCs provided by Customer must have the latest virus protection software.
- Provide technical advice regarding any third-party systems to which the team will have access
- Ensure Customer compliance with any relevant governmental and regulatory requirements.
Performance by Customer of its collaborative duties in this contract is a primary contractual duty and is a necessary precondition for the proper performance of SAP's duties. Customer acknowledges and agrees that failure on the part of Customer to meet or fulfil any of the specified Customer responsibilities or requirements in this Agreement might result in a delay in a delay of the provision of the service and/or in the estimated schedule.
- ASSUMPTIONS
The following assumptions apply:
- If the Services have not started within two (2) months of the stimated start date as set forth in the Order Form, SAP has the right to terminate the Services without liability.
- SAP may require up to two (2) weeks to assemble a team. SAP reserves the right not to start the Services until SAP has assembled a team.
- No more than two (2) business days of workshops will be undertaken during the delivery of the Services.
- Services are delivered remotely, unless otherwise stated herein.
- The project language is English, and all documentation will be prepared in English. Project meetings will be held in English and minutes will be prepared in English.
- SAP may use certain software and tools (all referred to as Tools herein) for its work, for which the rights are not already regulated through a software license agreement. All title to and rights in Tools, including without limitation copyright and rights of authorship, remain with SAP or SAP SE. These Tools may be copied to Customer's system and Customer is granted non-exclusive rights to use Tools for the term of and solely for the purposes related to the Service. No other use, including the creation of further copies or use on another system, is permitted. Tools and all permitted copies of Tools must be deleted at the end of the Service. If at SAP's sole discretion Tools are left on the system for documentation purposes, Customer is not permitted to use Tools for any other remaining purpose except documentation. Such Tools are on an as-is basis with no warranty. SAP will not support or enhance the Tools beyond what is provided during the term of the Service.
- All supporting documentation will be developed using personal computers/laptops using Microsoft Office applications (Word, Excel, MS Project, Visio and PowerPoint) or other mutually agreed documentation tools.
- EXCLUSIONS
Any items or services not defined as in scope for these Services are deemed out of scope, including, but not limited to the following exclusions:
- Deliverables not explicitly described in this Scope Document.
- Procurement of software licenses (SAP and non-SAP licenses).
- Programs or content to migrate data. Data cleansing of migrated data from Customer systems.
- Upgrade to the SAP solution components, operating systems or database systems.
- Any testing activities.
- Any work in quality assurance or production environments.
- Developments that modify the standard SAP Software source code.
- DEFINITIONS
- Workflows: a workflow is a sequence of connected steps triggered by an event to automate a process such as a document approval. Examples include SAP Business Workflows.
- Reports: technical objects designed to deliver business figures or reports with no change to application data.
- Interfaces: technical objects to transfer information from one system to another, usually referring to objects that are not part of the SAP licensed Software. Examples of technology include SAP Process Orchestration and Intermediate Documents (IDocs).
- Conversions: a standard SAP methodology used for SAP implementation projects.
- Enhancements: changes and additions to SAP functionality using development objects specifically provided for Customer changes. Examples include the use of user exits and business add-ins (Exits).
- Forms: printed or electronic forms containing formatted information from SAP applications. Examples of technology include SAPscripts, Smart Forms and SAP Interactive Forms by Adobe.
