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All features are available at a glance in a dedicated launchpad providing simplified access and a streamlined user interface. Features include pre-delivered filters to quickly retrieve customer cases and role-based access to administration tiles to handle user management or customization.
Reports are delivered out-of-the-box for common SLAs and incident volume. Detailed data can also be exported for the development of custom reports.
One-click creation of KBA drafts directly from solved incidents, which are submitted to SAP for review and release to customers.
Taxes calculated during checkout
SAP Resolve, solution extension option
Solution Extension Option
Base package, which covers up to 2000 incidents per year. This option is required.