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SAP Resolve

The Service Desk for Partners

SAP Resolve is our help-desk app for handling incidents from SAP Partner products and their components. Resolve provides a means for partners having joint support obligations with SAP to connect to the SAP support infrastructure and keep their customers happy.

EUR 8,544.00
pieces / year

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You can only subscribe to one edition.

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A list of customer incidents tickets with priority in a laptop device
Overview
Key Features

Key Features

Customer Incident Access

All features are available at a glance in a dedicated launchpad providing simplified access and a streamlined user interface. Features include pre-delivered filters to quickly retrieve customer cases and role-based access to administration tiles to handle user management or customization.

A detailed Information of SAP Global Partner Support in a laptop device A detailed Information of SAP Global Partner Support in a laptop device

Out-of-the-box Reporting Available

Reports are delivered out-of-the-box for common SLAs and incident volume. Detailed data can also be exported for the development of custom reports.

A monitoring diagram of incident volume in a desktop device A monitoring diagram of incident volume in a desktop device

Knowledge Base Article

One-click creation of KBA drafts directly from solved incidents, which are submitted to SAP for review and release to customers.

KBA drafts with KBAs on the left and details of the incident on right in a laptop device KBA drafts with KBAs on the left and details of the incident on right in a laptop device
Recommendations
Edition

Editions

EUR

8,544.00

pieces / year

Taxes calculated during checkout

You can only subscribe to one edition.

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SAP Resolve, solution extension option

Solution Extension Option

Base package, which covers up to 2000 incidents per year. This option is required.

More about the edition
Support

Product Support

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Self Service
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About the Publisher

About the Publisher

Customer Reviews

Customer Reviews

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