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Handling quality issues requires a structured and transparent approach. With SAP Quality Issue Resolution, you can interact in problem-solving processes with predefined process steps in collaboration with external and internal stakeholders.
Persons in charge are kept informed of the processing status of each problem-solving step, of any missed deadline until the problem is resolved, and of the status of corrective and preventive actions successfully implemented.
In order to successfully solve a problem, all root causes need to be identified, analyzed, and verified. If a cause is overlooked, the problem may arise again in the future. Using methods such as the 5 Whys for a thorough detection, the real causes of a problem can be determined.
Whenever a problem-solving process is triggered by a specific action, for example, the initial transmission to a supplier or a review request, an email is sent to the involved parties, including a link that allows access to the collaboration platform of the problem-solving steps.
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15 blocks minimum required
Metric definition: A Document is a record of commercial transactional data managed via the Cloud Service.
• Sold in blocks of 100 documents/month
• Fifteen blocks is the required minimum
• 1-year minimum subscription required