Disaster recovery validation service for SAP Commerce Cloud

Terms and Conditions

By clicking "Accept" or “Agree,” you agree to all of the terms and conditions stated in this Agreement. If you do not agree to these terms, do not click "Accept" or “Agree.” By clicking “Accept” or “Agree” you hereby represent and warrant that you have been given the power of attorney by your employer (“Customer”) to carry out this transaction and conclude the respective contracts with SAP on behalf of your employer. If you do not have the appropriate power of attorney, we kindly ask you to not continue with this transaction.

Once completed, this agreement (defined below) is a legally binding agreement for SAP Services between Customer and the SAP affiliate or subsidiary company in the country in which Customer is located and from whom Customer is ordering the Services displayed in the Purchase Review and Order Confirmation (both defined below) (“SAP”).

Please note, that the transaction will only be completed, and the contract formed, when SAP accepts Company’s offer by either SAP sending an order confirmation e-mail to Customer, or the Services have been made available to Customer by SAP. Until then, if any issue arises regarding the processing of the order, SAP reserves the right to cancel the transaction and Customer will be notified accordingly.

This order document (Order Form) is governed by and incorporates the following documents in effect as of the effective date.  All documents are listed in order of precedence, and collectively referred to as the “Agreement”: 

Customer has had the opportunity to review the Agreement, including without limitation the Scope Document, the GTC, the DPA and terms and conditions mentioned above, prior to accepting this Agreement. For purposes of this Agreement, the following provisions of the GTC shall not apply: Change Request Procedures (generally section 4) and Satisfaction with Personnel (generally section 5).

SAP recommends Customer prints copies of this Order Form, the applicable DPA and GTC for Customer’s own records.

1. SERVICE FEES AND PAYMENTS

The applicable Service fees (“Service Fees”) for the Services are identified in the purchase review displayed on the SAP Store (“Purchase Review”) as well as in the corresponding order confirmation email Customer receives from SAP (“Order Confirmation”).  The Service Fees are payable by Customer as follows.

(a)   If Customer is registered as an authorized buyer of SAP products, Customer may choose to pay the Service Fees via invoice. SAP will invoice Customer and payment is due 14 days after the invoice date.

(b)  If Customer is not registered as an authorized buyer, Customer must use a valid credit card to complete this order. Service Fees will be billed to Customer’s credit card upon Order Confirmation.

2. SERVICE LOCATION AND TAXES

Customer acknowledges that the “Ship-to” address entered by Customer in the SAP Store site is the primary location of receipt of the Service(s) (“Service Location”) and should be in  the same country in which Customer is located and has its billing address. It is the obligation of the Customer to consider if withholding tax is applicable. In case of any applicable local taxes, these are to be borne by Customer. Applicable taxes have to be declared and paid to the respective tax authority by Customer.  Customer’s failure to provide SAP with its VAT and/or GST number may have sales tax implications. Services Fees do not include Taxes.  

3. SCHEDULING OF THE SERVICE DELIVERY

Unless otherwise stated in Exhibit 1, SAP shall contact Customer within 5 business days after Order Confirmation to schedule the start of the Service.

EXHIBIT 1 : SCOPE DOCUMENT