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Enablement Service for SAP Service Cloud

Prepare yourself for successful deployment

Your team will receive a series of enablement sessions based on key use cases on the end-to-end service management for the SAP Service Cloud solution. This includes sessions aligned to key product capabilities and integrating SAP Service Cloud and SAP Field Service Management solutions as well as SAP S/4HANA Cloud into your IT landscape.

USD 16,522.00
each

Taxes calculated during checkout

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Overview
Key Features

Platform Overview

Understand the core components and capabilities of the SAP Service Cloud solution and how to solve key business use cases for your organization. Empower and enable your key users on how to design a state-of-the-art SAP Service Cloud solution.

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Expert Guidance

Receive advice and guidance to the project team to prepare to embark on your SAP Service Cloud implementation and integration with S/4HANA Service and SAP Field Service Management solutions. SAP CX Services experts will cover best practices in cloud design, omnichannel contact centers, and analytics.

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End-state Architecture

Keep the big picture in view. The SAP enablement team will help you with how your SAP Service Cloud solution fits into the current landscape and what design considerations need to be taken for sustainability, maintainability, and scalability with the structure of SAP standard processes.

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Recommendations
Resources

Resources

SAP Service Cloud  

Click here to watch the video and see how SAP Service Cloud can help you drive business growth with seamless customer service.

Licensing

Plans and Pricing

USD

16,522.00

each

Taxes calculated during checkout

Buy Now

Enablement Service for SAP Service Cloud

The service covers a wide range of topics and enhances your business & IT teams’ orientation with dedicated sessions on :
 

Customer Service Strategy

Use Case Outline

SAP Service Cloud demo

Omni Chanel Contact Center

Account & contact management

Employee and Service Organization

Product Management

Install Base & Registered Products

Service Order Management

Service Contracts & Warranties

Service Ticket Management

Customer Hub

Workflows & Email templates

Integration (SAP S/4HANA, SAP Field Service Management, CTI, Email & SMS)

Analytics

SAP Conversational AI (Chatbots)

Knowledge Management

Skills Management

Time Recording

SDK & PDI Setup

Q/A session with Customer

Report & findings

SAP recommendation


Scope Document

  • Terms & Conditions
Support

Supports

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Self-Service
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Prerequisites

Prerequisites

SAP Service Cloud

 

  • Ensure appropriate team members are involved and encourage participation in workshops.
  • Guide, support and collaborate with the SAP team through business objectives and value drivers.
  • Present current system landscape and architecture to the SAP team and be prepared to answer related questions.
  • Review provided materials and ask questions during the workshop.

About the Publisher

About the Publisher

Customer Reviews

Customer Reviews

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