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Understand the core components and capabilities of the SAP Service Cloud solution and how to solve key business use cases for your organization. Empower and enable your key users on how to design a state-of-the-art SAP Service Cloud solution.
Receive advice and guidance to the project team to prepare to embark on your SAP Service Cloud implementation and integration with S/4HANA Service and SAP Field Service Management solutions. SAP CX Services experts will cover best practices in cloud design, omnichannel contact centers, and analytics.
Keep the big picture in view. The SAP enablement team will help you with how your SAP Service Cloud solution fits into the current landscape and what design considerations need to be taken for sustainability, maintainability, and scalability with the structure of SAP standard processes.
Click here to watch the video and see how SAP Service Cloud can help you drive business growth with seamless customer service.
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Customer Service Strategy
Use Case Outline
SAP Service Cloud demo
Omni Chanel Contact Center
Account & contact management
Employee and Service Organization
Install Base & Registered Products
Service Order Management
Service Contracts & Warranties
Service Ticket Management
Workflows & Email templates
Integration (SAP S/4HANA, SAP Field Service Management, CTI, Email & SMS)
SAP Conversational AI (Chatbots)
SDK & PDI Setup
Q/A session with Customer
Report & findings