Predict the categories of new incoming service tickets. Based on historical service tickets that have been classified intodifferent categories, you can predict the categories of new incoming service tickets.Solution recommendation
Receive similar solution proposals by leveraging service tickets solved in the past. Based on historical resolved servicetickets, you can receive similar solution proposals.Improve customer service response time
With machine learning, process customer requests faster and more efficiently, delivering a great customer experience.
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Service Ticket Intelligence
Usage metric: Service Ticket Intelligence is metered based on a predefined usage metric consisting of records, defined as the number of objects processed by the cloud service each month
Block size: 1 block = 100 records
Minimum blocks required: 4
Service ticket Intelligence allows users to train and deploy customer specific classification and recommendation models. For this service, the number of inference calls is relevant to the charged amount
Use the pricing estimator tool to estimate the pricing for your use case
For information on technical limits, see Input Limits