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Service Ticket Intelligence

Classify and process incoming service requests using machine learning.

Service Ticket Intelligence business service helps you to build a self-driven customer service powered by machine learning. Service Ticket Intelligence service is part of the SAP AI Business Services portfolio.

From

USD 30.00
From
Unit
Price
From
1 - 100
Unit
blocks of 100 records / month
Price
USD 30.00
From
101 - 500
Unit
blocks of 100 records / month
Price
USD 24.00
From
> 501
Unit
blocks of 100 records / month
Price
USD 19.00
blocks of 100 records / month

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You can only subscribe to one edition.

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Monitor depicting Service Ticket Intelligence interface
Overview
Key Features

Key Features

Text classification

Predict the categories of new incoming service tickets. Based on historical service tickets that have been classified intodifferent categories, you can predict the categories of new incoming service tickets.

Solution recommendation

Receive similar solution proposals by leveraging service tickets solved in the past. Based on historical resolved servicetickets, you can receive similar solution proposals.

Improve customer service response time

With machine learning, process customer requests faster and more efficiently, delivering a great customer experience.

Recommendations
Resources

Resources

Service Ticket Intelligence Intro + Demo Video  

1:50 min
Licensing

Licensing

From USD

30.00
From
Unit
Price
From
1 - 100
Unit
blocks of 100 records / month
Price
USD 30.00
From
101 - 500
Unit
blocks of 100 records / month
Price
USD 24.00
From
> 501
Unit
blocks of 100 records / month
Price
USD 19.00

blocks of 100 records / month

Subscription: 1 year

Taxes calculated during checkout

You can only subscribe to one edition.

Buy Now
Try Free

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Product Support

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Monitoring and Troubleshooting
See answers to frequently asked questions, explore solutions to potential issues, and find out how to get support.
See Monitoring and Troubleshooting

About the Publisher

About the Publisher

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Customer Reviews

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