Service Ticket Intelligence

Classify and process incoming service requests using machine learning.

Service Ticket Intelligence business service helps you to build a self-driven customer service powered by machine learning. Service Ticket Intelligence service is part of the SAP AI Business Services portfolio.

From

EUR 25.00

blocks of 100 records / month

Taxes calculated during checkout

You can only subscribe to one edition.

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EUR

From 25.00

blocks of 100 records / month

Taxes calculated during checkout

You can only subscribe to one edition.

Buy Now

Overview

Customer Benefits

Improve service response times

With machine learning, process customer requests faster and more efficiently.

Allow customer service to scale with increased digital interactions

Tackle an overwhelming volume of messages from omni-channel customer service and lower the overall cost of providing customer service.

Increase customer satisfaction

Deliver a great customer experience with faster and more consistent responses.

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Resources

Resources

Service Ticket Intelligence Intro + Demo Video

1:50 min

Licensing

Plans and Pricing

From EUR

25.00
?

blocks of 100 records / month

Subscription: 1 year

Taxes calculated during checkout

You can only subscribe to one edition.

Service Ticket Intelligence

Usage metric: Service Ticket Intelligence is metered based on a predefined usage metric consisting of records, defined as the number of objects processed by the cloud service each month

Block size: 1 block = 100 records
Minimum blocks required: 4

Service Ticket Intelligence allows users to train and deploy customer specific classification and recommendation models. For this service, the number of inference calls is relevant to the charged amount

Use the pricing estimator tool to estimate the pricing for your use case

For information on technical limits, see Input Limits

Terms & Conditions

Terms & Conditions

Service Ticket Intelligence

SAP Service Ticket Intelligence
Supplemental Terms and Conditions

These supplemental terms and conditions (“the Supplement”) are part of an agreement for certain SAP Cloud services (“Agreement”) between SAP and Customer and apply solely to SAP Service Ticket Intelligence (the “Cloud Service”).

1. USE OF CLOUD SERVICE. The Cloud Service includes features for automating service ticket classification and providing recommended solutions to the service agent based on the unstructured text in service tickets.

2. FEES. The Usage Metric for the Cloud Service is Records. Records are the number of objects processed by the Cloud Service each month. For purposes of the Cloud Service, objects mean tickets. Each subscription unit includes 1,000 Records.

3. ADDITIONAL TERMS.

3.1 The quality of the match provided by the Cloud Service is dependent, in part, on the quality of the ticket information provided by Customer.
3.2 Customer Data only persists in the Cloud Service for as long as required to perform the Customer-requested analysis per Record processed. Therefore, Customer Data cannot be retrieved by Customer from the Cloud Service during the Subscription Term or thereafter.
3.3 The EU Only Access option is not available for the Cloud Service.

SAP Service Ticket Intelligence Supplement enGLOBAL.v.9-2017

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About the Publisher

About the Publisher

As the market leader in enterprise application software, SAP is at the center of today's business and technology revolution. Our innovations enable 300,000 customers worldwide to work together more efficiently and use business insight more effectively.

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