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Service Ticket Intelligence

Process customer requests faster and deliver a great customer experience.

Service Ticket Intelligence helps you to classify incoming service tickets automatically, and have them routed to the right agent. The agent is then provided with recommended solutions to improve operational efficiency.

From USD 279.00
From
Unit
Price
From
1 - 850
Unit
blocks of 1000 records / month
Price
USD 279.00
From
> 851
Unit
blocks of 1000 records / month
Price
USD 211.00
blocks of 1000 records / month

Taxes calculated during checkout

You can only subscribe to one edition.

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Overview
Key Features

Key Features

Improve service response times

With machine learning, process customer requests faster and more efficiently.

Text Classification

Predict the categories of new incoming service tickets. Based on historical service tickets that have been classified into different categories, you can predict the categories of new incoming service tickets.

Solution Recommendation

Receive similar solution proposals by leveraging service tickets solved in the past. Based on historical resolved service tickets, you can receive similar solution proposals.

Recommendations
Resources

Resources

Service Ticket Intelligence Intro + Demo Video  

1:48 min
Licensing

Licensing

From USD

279.00
From
Unit
Price
From
1 - 850
Unit
blocks of 1000 records / month
Price
USD 279.00
From
> 851
Unit
blocks of 1000 records / month
Price
USD 211.00

blocks of 1000 records / month

Subscription: 12 month (s)

Taxes calculated during checkout

You can only subscribe to one edition.

Log On / Register to Buy  

This is a CPEA (Cloud Platform Enterprise Agreement) service.

  • Terms & Conditions
Support

Product Support

Monitoring and Troubleshooting
See answers to frequently asked questions, explore solutions to potential issues, and find out how to get support.
See Monitoring and Troubleshooting

About the Publisher

About the Publisher

Customer Reviews

Customer Reviews