Service Ticket Intelligence
Classify and process incoming service requests using machine learning.
Service Ticket Intelligence business service helps you to build a self-driven customer service powered by machine learning. Service Ticket Intelligence service is part of the SAP AI Business Services portfolio.
From
USD 30.00Taxes calculated during checkout
You can only subscribe to one edition.
Customer Benefits
Improve service response times
With machine learning, process customer requests faster and more efficiently.
Allow customer service to scale with increased digital interactions
Tackle an overwhelming volume of messages from omni-channel customer service and lower the overall cost of providing customer service.
Increase customer satisfaction
Deliver a great customer experience with faster and more consistent responses.Key Features
Text classification
Predict the categories of new incoming service tickets. Based on historical service tickets that have been classified intodifferent categories, you can predict the categories of new incoming service tickets.
Solution recommendationReceive similar solution proposals by leveraging service tickets solved in the past. Based on historical resolved servicetickets, you can receive similar solution proposals.
Improve customer service response timeWith machine learning, process customer requests faster and more efficiently, delivering a great customer experience.
Resources
Plans and Pricing
From USD
30.00
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From
Unit
Price
From
1 - 100
Unit
blocks of 100 records / month
Price
USD 30.00
From
101 - 500
Unit
blocks of 100 records / month
Price
USD 24.00
From
> 501
Unit
blocks of 100 records / month
Price
USD 19.00
blocks of 100 records / month
Taxes calculated during checkout
You can only subscribe to one edition.
Service Ticket Intelligence
Usage metric: Service Ticket Intelligence is metered based on a predefined usage metric consisting of records, defined as the number of objects processed by the cloud service each month
Block size: 1 block = 100 records
Minimum blocks required: 4
Service ticket Intelligence allows users to train and deploy customer specific classification and recommendation models. For this service, the number of inference calls is relevant to the charged amount
Use the pricing estimator tool to estimate the pricing for your use case
For information on technical limits, see Input Limits
Product Support
Monitoring and Troubleshooting
See answers to frequently asked questions, explore solutions to potential issues, and find out how to get support.
See Monitoring and Troubleshooting
About the Publisher
