SAP Project Intelligence Network

Terms & Conditions

By clicking "Accept" or “Agree,” you agree to all of the terms and conditions stated in this Agreement. If you do not agree to these terms, do not click "Accept" or “Agree.” By clicking “Accept” or “Agree” you hereby represent and warrant that you have been given the power of attorney by your employer (“Customer”) to carry out this transaction and conclude the respective contracts with SAP on behalf of your employer. If you do not have the appropriate power of attorney, we kindly ask you to not continue with this transaction.

This agreement (defined below) is a legally binding agreement for SAP Cloud Services between Customer and the SAP affiliate or subsidiary company in the country in which Customer is located and from whom Customer is subscribing to SAP Cloud Services displayed in the Purchase Review and Order Confirmation (both defined below) (“SAP”).

This order document (Order Document) is governed by and incorporates the following documents in effect as of the effective date. All documents are listed in order of precedence, and collectively referred to as the “Agreement”:

Customer has had the opportunity to review the Agreement, including without limitation the GTC, Schedules, Supplements and terms and conditions mentioned above, prior to accepting this Agreement.  SAP recommends Customer prints copies of the applicable GTC, Schedules and Supplements for Customer’s own records.  The Agreement shall be effective as of the recorded time Customer has accepted the Purchase Review and Order Confirmation.

1. Cloud Service and Fees:: The Cloud Service subscription fees and pursuant to this Agreement consists of the component(s) identified in the purchase review displayed on the SAP Store (“Purchase Review”) as well as in the corresponding order confirmation email Customer receives from the SAP Store (“Order Confirmation”). 

Payment is not dependent upon completion of any implementation services. Fees for Non-recurring services shall be invoiced by SAP on a one-time basis and paid by Customer in accordance with the GTCs. Fees for renewal terms will be equal to the fees for the immediately preceding subscription term (including any additional Usage Metrics or Cloud Services added to this Order Form during the Subscription Term), provided SAP may apply an increase to such fees (over the preceding term of the Order Form) to account for changes in consumer prices generally over the preceding term of the Order Form. Non-recurring fees (if any) shall be invoiced by SAP and paid by Customer upon commencement of the Subscription Term.

2. Cloud Service Access and Taxes: Customer acknowledges that the “Ship-To” address entered by Customer in the SAP Store site is the primary location from which Customer will access the Cloud Service (“Primary Access Location”). If Customer does not provide a Primary Access Location, SAP will incorporate a default Primary Access Location to Customer’s sold-to address. Customer has provided the following Primary Access Location. It is the obligation of the Customer to consider if withholding tax is applicable. In case of any applicable local taxes, these are to be borne by Customer. Applicable taxes have to be declared and paid to the respective tax authority by Customer. Customer’s failure to provide SAP with its VAT and/or GST number may have sales tax implications. Cloud Services Fees do not include Taxes.

3. Notification: SAP shall notify Customer at least thirty seven (37) days’ prior to the end of the initial term and each renewal term of the paid subscription of the renewal date of the Agreement, and Customer may elect to terminate the Agreement and cancel the subscription effective upon the end of the initial term or any renewal term by notifying SAP using the Contact SAP link on the SAP Store at least thirty (30) days prior to the end of the then-current term. SAP may elect not to renew the paid subscription effective as of the end of the initial term or any renewal term by providing Customer fourteen (14) days’ notice.

4. Payments: 
(a)  The fees for the initial term of the Cloud Service are included in the ordering page(s) of the SAP Store.
(b)  If Customer is a previously authorized buyer of SAP products, SAP will invoice customer and payment is due in accordance with the GTC.
(c)  If Customer is not a previously authorized buyer, Customer must use a valid credit card to order the initial subscription. Fees will be billed to Customer’s credit card for each renewal term upon the first business day of the renewal term. Customer’s credit card will be billed in advance for each billing period during the term of this Agreement for use of the Cloud Service unless Customer cancels its subscription as provided above.

Agreement for free edition of SAP Cloud Service - Project Intelligence Network 

Cloud Service

SAP shall provide the Cloud Service described in the schedule A of this agreement, subject to the Usage Metrics during the Subscription Term specified therein for use by Customer.

Subscription Term

The agreement will be effective as of the recorded time the customer has accepted the agreement and will be effective for one year. The agreement does not automatically renew.

Support and SLA

The customer support that the parties agree for the Cloud Service is SAP Customer Assistance. The current description of SAP Customer Assistance is incorporated in Schedule B. Except as otherwise provided in Schedule A, system availability and excluded downtimes including applicable maintenance windows for the respective Cloud Service are incorporated in Schedule C. As this Cloud Service is provided against no fee (see section 2 below), there will be no penalties / credits for cases of SLA breaches within the meaning of section 3 of the SLA Document in Schedule C. In all other respects, the legal consequences of breach are governed by the terms of this Agreement.

PAYMENT

There is no fee for the free version of the Cloud Service(s)

DEFECTS AS TO QUALITY; DEFECTS IN TITLE

Since the Cloud Services are provided free of charge, Customer is not entitled to the elimination of any defects or a replacement. Customer may use the Cloud Services in conjunction with sample data only. SAP assumes no responsibility for any loss of productive data or data of an economic value. The benefit of exclusions and limitations in this section also extends to claims of Customer against employees, contractors, and agents of SAP.

Schedule A - SAP Project Intelligence Network (free edition)
Supplemental Terms and Conditions

This Supplement is part of an Agreement for SAP Cloud Services between SAP and Customer and applies only to SAP Project Intelligence Network.  Any documents referenced in this Supplement are available upon request.

1. DEFINITIONS

1.1. Account means a current subscription to the Cloud Service, either Free, Basic, or Premium, established by Customer or another entity accessing the Network.
1.2. Project Partners are entities with an Account that are invited to access the Cloud Service by an entity with an Account managing a project to work together in a project.
1.3. Content means documents and other information related to projects shared by Customer and Project Partners via the Network. 
1.4. Users are individuals authorized to access the Cloud Service under Customer’s Account, excluding individuals accessing via a Project Partner.
1.5. Project Partner Users are individuals authorized to access the Cloud Service under project partner’s Account, excluding individuals accessing via the customer account.
1.6. Network means the Cloud Service network that allows entities with Accounts to create and participate in project collaborations and to manage digital twins. 
1.7. Onboarding means the services provided by SAP to enable Customer’s use of the Cloud Service.
1.8. Data Storage means Cloud Service document repository and database consumption measured in gigabyte or terabytes (GB or TB).

2. CLOUD SERVICE
The Cloud Service includes features that assist companies managing large projects to create project collaborations and to invite Project Partners to participate in project collaborations.

3. USAGE METRIC
The Usage Metrics for the Cloud Service are Users and Data Storage.

4. LIMITATIONS
A single subscription to the free version of the Cloud Service includes the right to 5 Users and 10GB of Data Storage. Customer of the free version can participate as a Project Partner in projects of other entities with an Account, and can create a single project, but may not invite Project Partners to the projects. Customer can subscribe to additional users and data storage above the offered volume in the free version of the cloud service via the digital store.

5. CUSTOMER DATA/CONTENT

5.1. Sharing of Content and Communications on the Network
Customer can discontinue sharing Content with a project owner or other Project Partners involved in projects to which Customer has been invited at any time by terminating participation in a project in the Cloud Service, provided that any Content that is downloaded by a Project Partner or project owner will not be retrievable by Customer via the Network. Content shared by Customer as a Project Partner will be retained in the Network until the project owner deletes the Content or terminates its Account.

5.2 EU Access 
EU Access is not available for the Cloud Service.

6. ONBOARDING SERVICES
Customer must provide SAP with contact details about the Customer’s Account administrator to participate in projects to which it is invited during the registration process.

7. MAINTENANCE WINDOWS 
The Cloud Service utilizes the following maintenance windows (subject to the terms of the Service Level Agreement for SAP Cloud Services referenced in the Order Form):

Schedule B - SAP Project Intelligence Network (free edition)
SAP CUSTOMER ASSISTANCE POLICY FOR SAP CLOUD SERVICES

1. SERVICE SCOPE

SAP Customer Assistance is available for Cloud Services (where referenced in the order process and respective Agreement), and included in the subscription fees for such Cloud Services. The following table describes the assistance services included in SAP Customer Assistance. Further clarification of terms in the following table is provided in the Capitalized Terms table below.

Cloud Service related product enablement content and session schedules are made available as self service directly through the Cloud Service, as applicable. Scheduling, availability and delivery methodology is at SAP’s discretion.

In the event SAP provides third party-based cloud services to customer under the Agreement, SAP shall provide SAP Customer Assistance on such third party-based cloud services to the degree the applicable third party makes such support available to SAP.

If the vendor of such third party-based cloud services does not provide the supporting services required by SAP anymore, SAP has the right to give reasonable notice of at least one month of extraordinary and partial termination of the affected Cloud Service.

2.    LANGUAGES

Any assistance service by SAP or by a third party is in English only.

3.    CUSTOMER’S RESPONSIBILITIES

In order to receive SAP Customer Assistance hereunder, customers shall designate at least one qualified English speaking contact person on the platform of the Cloud Service. In addition, customers shall use the agreed Cloud Service related product enablement content and reasonably cooperate with SAP to resolve technical questions or experienced errors related to the Cloud Services, as applicable.

3.    CAPITALIZED TERMS

Below are further explanations of the capitalized terms used above: