How do I obtain or reset my password?
What are the SAP Store user types?
The SAP Store offers a number of user types that are assigned to your profile and will control the actions that you can perform on the store. There are five different SAP Store user types:
Guest buyer: A user who is not registered, but who can access and browse the SAP Store, and buy certain products using a credit card
Features for guest buyers:
Please note that checking out as a guest, you will not be able to access your order history in the Store at a later date. However, all your purchase information will be sent to you on email for your records.
Registered buyer: A registered buyer can access, browse, and buy products from the SAP Store.
Features for registered buyers in addition to those of a guest user:
Authorized buyer: A user who is authorized to purchase products on behalf of a company
To get permission as an authorized buyer, you need to be invited by one of your company's super buyers. This person serves as "SAP Store administrator" representing your company and is probably someone from your IT or procurement department. If you do not have a super buyer for SAP Store please request support here.
Features for authorized buyers:
Super buyer: A buyer who is authorized to invite users to the store and designate them as registered buyers, authorized buyers, or super buyers. The super buyer is authorized to change or revoke the rights of existing users.
Features for super buyers:
Renewal owner: A renewal owner is associated with an OnPremise Maintenance & Support Service or Cloud subscription renewal. As the service or subscription reaches its expiration date, the renewal owner receives a notification email from SAP with a link to a renewal cart.
Features for renewal owners:
I am now a registered user. How can I get assigned to purchase on behalf of my company?
You can be assigned as an authorized buyer by the super buyer for your company or, if no super buyer exists, you can request one to be assigned here.
What’s my User ID and password to process my renewal via SAP Store?
Initially, use your email address as User ID. When you have received the renewal reminder email from SAP, the link in that email will take you into your preconfigured shopping cart. Once the shopping cart has opened, select “Log on” in the section “Buyer Information”. If you are new to SAP Store and you do not have a password yet, select “Forgot Password”. In the popup, enter your email address as User ID and then “Send”. This will trigger an email with a link to set or reset your password. It is not necessary for you to register.
In case your email address is associated with more than one S-User and/or P-User, you cannot process a renewal using your email address, but you have to use the correct S- or P-User. When you log on to SAP Store with your email address, you will be prompted to use a specific S- or P-User instead.
Can I invite colleagues to SAP Store?
If you are a super buyer, you can invite colleagues to SAP Store. To do so:
How can I nominate a colleague as an authorized buyer or super buyer?
You must be a super buyer on SAP Store to nominate a colleague as an authorized buyer or super buyer. You can nominate other colleagues by inviting them using the Invite Person function available in the People section of your account:
How can I remove a user if he is no longer associated with my company?
You must be a super user on SAP Store to nominate a colleague as an authorized buyer or super buyer. You can remove a user from the Profile -> People section of your account:
Which browser can I use to access SAP Store?
I have registered but now log-in is no longer possible and the page continues to “load”.
We noticed that in many cases this type of issue can be easily solved by clearing the cache of your browser (each browser has a simple way of performing this task, depending on type and version, for instance for Chrome, Firefox, Internet Explorer or Safari ).
In case you are still experiencing issues after clearing your cache, please contact by requesting support here
First, select your country from the country selector at the top of the store. Browse the Store and find the product that you would like to buy, then to purchase the product on SAP Store, click Add To Cart. Store will take you through a step-by-step checkout process. You can purchase some products as a guest, immediately check out, and get your order completed. To purchase a product on behalf of your company, you need to be an assigned buyer first. If you do not have this role yet, get in touch with your SAP Store super buyer, or request support here.
Trials are available for a number of products – for example, SAP Crystal Reports. Simply click the Trial button on right hand side of the product page to be guided to your trial.
Soon after requesting the trial, you will receive an e-mail with credentials to either download the trial or to access it in the cloud. Evaluate and test the product to make sure it meets your business needs. SAP Digital for Customer Engagement can easily be converted to a full version; simply complete your purchase in the MyAccount section (Trials).
Yes, after you have purchased it. Go to the Customer Reviews tab in the details of the product and click Write A Review. If you are not the end user of the software, please ask the actual users to write a review. Only direct feedback from customers that have purchased a product will be published on the SAP Store.
Some products allow for guest checkout with credit card, but other products, which involve special purchasing terms, require authorized buyer rights or assistance from an SAP account executive, inside sales executive, or store administrator. These products are available for purchase only by an authorized buyer (see “authorized buyer” in thís FAQ).
During checkout, you are asked to accept the end-user license agreement and confirm that you are authorized to buy (in case of company purchase). Promotions and other discounts, as well as estimated taxes (for countries with variable tax rates), are calculated during checkout.
As a guest buyer, you need to provide your e-mail address, credit card details, and billing information. This information will not be saved in the system.
As a registered buyer, authorized buyer, or super buyer, you need to provide your contact and credit card details and your company name only once during registration. The next time you want to purchase a product, the system will recognize you when you log on.
For SAP products, SAP will issue the invoice. The invoice will be sent to the company address of the SAP Store buyer who made the purchase. The buyer can select the right invoice recipient from a drop-down menu of names designated by the company. This person is referred to as the "invoice recipient".
How is my information stored?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
Can I update or delete my credit card details?
Why do you require my credit card for a free product?
Will any charge or authorization show for registering my card for a free product?
How do I buy products from partners, which are available on SAP Store?
SAP Store also features products from SAP partners. Where available to purchase these you can also add to your cart and proceed with checkout. You will accept a License Agreement with the partner during check-out and transact directly with the partner using PayPal. No other payment methods are available for Partner products. For information about all SAP partners, please refer to this page.
How do I present and use my U.S. sales-tax exemption certificate or direct-pay permit when buying from SAP America on SAP Store?
In order to benefit from tax-exemption on SAP Store, you need to use an existing SAP customer account or register for a new one. We cannot provide tax-exemption benefits to guest buyers. If you wish to make a tax-exempt purchase on SAP Store, please submit your request during the checkout. You will be prompted to upload any relevant documents prior to submitting the order.
If you have any questions or concerns please submit a support request here.
With respect to state and local sales tax, direct-pay permits, or valid tax-exempt purchases, certificates must be provided to SAP prior to the execution of this agreement. Sales taxes will not be removed from invoices if direct-pay permits or tax exemptions are presented after the invoice is issued for the order you are now submitting. Your sales-tax exemption or direct-pay permit applies only to purchases from SAP America. You may be required to submit exemption information to other parties if you buy partner products from SAP Store.
Can I cancel or exchange my order?
All orders on SAP Store are considered final, no refunds, returns or credits are available.
If you wish to stop using your Cloud subscription, please go to My Account -> Subscriptions to request a termination per the next available date. In case of any issues please create a Service Request here.
If you wish to exchange one license for another perhaps due to error then exchanges can occasionally be processed and are dealt with on a case-by-case basis. Please create a Service Request here.
How will the charge appear on my credit card?
How can I process a renewal on SAP Store?
If you have agreed to process the renewal of a Maintenance & Support Service or Cloud subscription digitally, the identified renewal owner in your company receives a notification email as the renewal approaches its due date. The notification email contains a link to a pre-defined shopping cart with all details of the renewal (software/service to be renewed, renewal start- and end date and duration, price, buyer information, Terms & Conditions). The renewal owner confirms the renewal with a digital signature by checking out the shopping cart ("Place Order").
Please note that invoices may take up to a week to be sent. If you have not received or if you have questions regarding your invoice, please request support here.
After you have successfully submitted your order, you will receive an e-mail a link to download your product and second email following the first with your license key. If you are a new customer you receive another email which provides you with access rights to SAP Service Marketplace. This is where you can get product and customer support if needed. If you already have a valid SAP user ID, you will not receive the third e-mail.
For cloud solutions, you will receive two e-mails after SAP receives your order. One e-mail contains your order confirmation. Then you will receive an email with your access credentials to the cloud system. If you are a new customer you receive another email which provides you with access rights to SAP Service Marketplace. This is where you can get product and customer support if needed. If you already have a valid SAP user ID, you will not receive the third e-mail.
You can request a new download link, if you have registered with SAP Store and/or are an authorized buyer. In this case, you can download your purchased products again. To do so, find the order for the product you purchased and click on the order to expand the details. Next to the Delivery Type field, click File Download. An e-mail will be sent to you with a new link to download the product.
I am an SAP partner and would like to publish a product, how can I do this?
Please write an email to firstname.lastname@example.org and in your email include the Product Name / ID and the change you want to perform.
You can get support by creating a Service Request in the Help area. Should you have technical issues with SAP Store itself please request support here.
SAP Products listed in the SAP Store: If you need support for a product listed on SAP Store, contact the product owner using the information under "About the publisher" on the product page, or click on "Contact Us" on the right of the product page to engage with the product owner. You can also get product support at https://support.sap.com/home.html for SAP products.
Partner Products listed in the SAP Store: Support for partner products is provided by the partners, who can be contacted in the same way.
For these SAP products, we'd like to point you to the resources/contacts below who provide dedicated support:
SAP Crystal Products: For questions regarding technical support, requirements, specifications, builds, etc., you can find a wealth of information at https://scn.sap.com/community/crystal-reports. Here you will find forums, documentation, resources and other materials to help answer your questions. For the full range of options please visit these links:
SAP Education: for support and access to SAP Education and Learning Hub courses, please contact email@example.com
SAP Digital for Customer Engagement: for product support on Cloud For Customer Digital please log to the Business Centre for Cloud Solutions from SAP, at http://sme.sap.com/ and go to the Help section
SAP Community Network: Check out SAP Community Network https://scn.sap.com/welcome to find user groups, forums, and more developer-specific support information for SAP products.